{"id":62339,"date":"2021-06-23T12:34:02","date_gmt":"2021-06-23T10:34:02","guid":{"rendered":"https:\/\/www.fup.dev.zeitwerk.de\/?page_id=12339"},"modified":"2022-04-01T12:30:19","modified_gmt":"2022-04-01T10:30:19","slug":"international-ict-system-rollout","status":"publish","type":"case-study","link":"https:\/\/www.fup.dev.zeitwerk.de\/en\/case-studies\/international-ict-system-rollout\/","title":{"rendered":"International ICT system rollout"},"content":{"rendered":"<h2>Task<\/h2>\n<ul>\n<li>Planning and management of the roll-out, national and international, for the branches and head offices<\/li>\n<li>Disposition and coordination of the changeover on site<\/li>\n<li>Material procurement and staff expansion<\/li>\n<li>Cost optimisation and increase in efficiency and profitability<\/li>\n<li>Increasing quality and reliability<\/li>\n<\/ul>\n<h2>Industry\/ Function \/ Environment \/ Expert<\/h2>\n<ul>\n<li>\n<div class=\"O0\">Retail (ophthalmic optics, hearing aids)<\/div>\n<\/li>\n<li>\n<div class=\"O0\">Project manager international rollout<\/div>\n<\/li>\n<li>\n<div class=\"O0\">Telecommunication system (branches) and contact centre (head offices)<\/div>\n<\/li>\n<\/ul>\n<ul>\n<li>Preparation and coordination of roll-out planning with management and stakeholders<\/li>\n<li>Disposition of specialists (in cooperation with central departments), as well as optimisation of route planning<\/li>\n<li>Ensuring a proper changeover on site<\/li>\n<li>Remote support of the specialists and first escalation instance in case of problems<\/li>\n<li>Extending the quality assurance of the services provided<\/li>\n<li>Ensuring the timely procurement of materials<\/li>\n<li>Expansion of the team of specialists and development of partnerships<\/li>\n<li>Organisation of the market entry in the Czech Republic (experts, equipment of the head office, roll-out planning of the branches)<\/li>\n<li>Optimisation of supporting back-office processes (e.g. ordering, stocking, shipping, etc.)<\/li>\n<\/ul>\n<ul>\n<li>Smooth roll-out management<\/li>\n<li>Cost reduction of about 26<\/li>\n<li>Reduction of the error rate by approx. 18<\/li>\n<li>Complete coverage of the roll-out area<\/li>\n<li>Increase in customer satisfaction<\/li>\n<li>Establishment of alternative supply chains<\/li>\n<\/ul>\n<ul>\n<li>\n<div>Pan-European German public limited company with focus on consumer optics<\/div>\n<\/li>\n<li>\n<div>Over 20,000 employees<\/div>\n<\/li>\n<li>\n<div>Over 850 branches in Germany and other European countries<\/div>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Task Planning and management of the roll-out, national and international, for the branches and head offices Disposition and coordination of the changeover on site Material procurement and staff expansion Cost optimisation and increase in efficiency and profitability Increasing quality and reliability Industry\/ Function \/ Environment \/ Expert Retail (ophthalmic optics, hearing aids) Project manager international [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":62341,"menu_order":1,"template":"","categories":[],"expertise":[53345,53345,53290,53291,53294,53293],"service":[],"industry":[53270,53270],"type-case-study":[],"class_list":{"0":"post-62339","1":"case-study","2":"type-case-study","3":"status-publish","4":"has-post-thumbnail","5":"hentry","6":"expertise-internationalisation","8":"expertise-it-en","9":"expertise-product-innovation-and-product-management","10":"expertise-sales","11":"expertise-supply-chain-en","12":"industry-trade-retail"},"_links":{"self":[{"href":"https:\/\/www.fup.dev.zeitwerk.de\/en\/wp-json\/wp\/v2\/case-study\/62339","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.fup.dev.zeitwerk.de\/en\/wp-json\/wp\/v2\/case-study"}],"about":[{"href":"https:\/\/www.fup.dev.zeitwerk.de\/en\/wp-json\/wp\/v2\/types\/case-study"}],"author":[{"embeddable":true,"href":"https:\/\/www.fup.dev.zeitwerk.de\/en\/wp-json\/wp\/v2\/users\/17"}],"version-history":[{"count":0,"href":"https:\/\/www.fup.dev.zeitwerk.de\/en\/wp-json\/wp\/v2\/case-study\/62339\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.fup.dev.zeitwerk.de\/en\/wp-json\/wp\/v2\/media\/62341"}],"wp:attachment":[{"href":"https:\/\/www.fup.dev.zeitwerk.de\/en\/wp-json\/wp\/v2\/media?parent=62339"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.fup.dev.zeitwerk.de\/en\/wp-json\/wp\/v2\/categories?post=62339"},{"taxonomy":"expertise","embeddable":true,"href":"https:\/\/www.fup.dev.zeitwerk.de\/en\/wp-json\/wp\/v2\/expertise?post=62339"},{"taxonomy":"service","embeddable":true,"href":"https:\/\/www.fup.dev.zeitwerk.de\/en\/wp-json\/wp\/v2\/service?post=62339"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.fup.dev.zeitwerk.de\/en\/wp-json\/wp\/v2\/industry?post=62339"},{"taxonomy":"type-case-study","embeddable":true,"href":"https:\/\/www.fup.dev.zeitwerk.de\/en\/wp-json\/wp\/v2\/type-case-study?post=62339"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}